Orders & Shipping
How long does shipping take?
Orders are typically processed within 1-2 business days. Shipping times are as follows:
- Standard Shipping: Arrives in 3-5 business days
- UPS 2nd Day Air: Arrives in 2 business days
- UPS Next Day Air: Arrives in 1 business day
Please allow 1-2 business days for orders shipping via ground to be processed.
Orders placed after 9 a.m. EST will ship the next business day.
Do you offer free shipping?
Yes, we offer free standard shipping on orders of $99 or more shipping within the U.S.
Do you ship internationally?
At this time, we primarily ship within the U.S. For international orders, please contact us directly for availability and shipping rates.
Can I track my order?
Absolutely! Once your order ships, you'll receive a confirmation email with tracking information.
Returns & Exchanges
What is your return policy?
If you're not satisfied with your purchase, we accept returns within 30 days of receipt. Items must be unused, in original condition, and packaging.
How do I return an item?
- In-Store Returns: Visit any Duman Home location. Refunds will be applied to your original payment method within 7 business days.
- Returns by Mail: Email us at info@dumanhome.com to begin your return. Once your return is received, we’ll notify you and initiate your refund. Please allow 10-14 business days for the full process.
What is your exchange policy?
We offer exchanges in-store and by mail within 30 days of purchase. Items must be in new condition with tags attached. If an item doesn’t qualify for exchange, we recommend returning it and placing a new order.
Are any items non-refundable?
Yes. Final sale items, gift cards, and bedding inserts (pillows, comforters, mattress pads) are non-refundable after 15 days. Shipping fees are non-refundable. We reserve the right to refuse returns past 60 days.
Discounts & Promotions
How do I apply a discount code?
Enter your code at checkout before completing your purchase.
Can I use multiple discount codes?
Only one discount code can be applied per order.
I signed up but didn’t receive my discount—what should I do?
Check your spam/junk folder. If it's not there, email us and we’ll help you out.
Can I use a discount code on sale items?
Unless otherwise stated, discount codes cannot be applied to sale items. Codes are typically valid only on full-priced products.
Product Information
What makes your Turkish cotton towels and bedding special?
Our textiles are made from premium Turkish cotton, prized for its softness, absorbency, and durability. We use the best materials to deliver products that are both luxurious and long-lasting.
How should I care for my towels, robes, and linens?
Wash in cold water with mild detergent and tumble dry on low heat. Avoid bleach and fabric softeners. Check product pages for specific details.
Are your products organic or sustainably sourced?
Many of our collections use organic and eco-friendly materials. Check product pages for specific details.
Gift Options
Can I include a personalized note?
Absolutely. Add your message at checkout and we’ll include a handwritten card with your gift.
Store Information
Where is your store located?
Duman Home is located on 213 Court Street, Cobble Hill, Brooklyn, NY.
What are your store hours?
Monday–Sunday: 10 AM – 7 PM
Affiliate Program
How can I join your affiliate program?
We’ve partnered with AWIN for our affiliate program. Contact us at info@dumanhome.com to get started!
What are the affiliate benefits?
- Commission on every sale through your link
- Access to exclusive promotions and marketing materials
Wholesale & Faire Program
Do you offer wholesale purchasing?
Yes! We're always looking to partner with retailers who value quality and design.
How can I place a wholesale order?
We partner with Faire for easy wholesale ordering. Visit our Faire page to browse our catalog.
For questions, contact us directly at info@dumanhome.com
Additional questions?
+1 718-576-3331
213 Court St, Brooklyn New York
Monday - Sunday: 10 am – 7:00pm
Curbside pickup available.